Frequently asked questions

At Valley Physiotherapy & Sports Injury Centre, we understand that people react differently to pain and injury. It is difficult for some people to ask for help, uncertainty can be frightening, and patients may feel vulnerable or out of control.

As well as treating a patient’s physical ailment, we seek to empower them with information about their condition, as well as options and strategies for managing it.

Here we provide the answers to some of the questions we are asked most often.

We offer a holistic approach to your condition and provide personalised services for acute and chronic musculoskeletal conditions, sports injuries, aged care, post-operative rehabilitation and work related injuries.

The tailored treatment we provide includes educating you about your condition and offering you self-management advice and strategies to help prevent recurrence of an injury. We take an active approach to rehabilitation, provide personal exercise advice and prescribe customised exercise programs that you can practise at home or in our well-equipped onsite rehabilitation gym.

By empowering our patients in this way, we allow you to better manage your condition, your recovery will be faster and your outcomes improved.

Valley Physiotherapy consultations are between 30 and 45-minutes long, of which 30 minutes is one-on-one with a physiotherapist. Hands-on treatment may be followed by additional therapy, such as electrotherapy, as required.
Please call Valley Physiotherapy & Sports Injury Centre on 02 6293 3838 to discuss your initial consultation and ongoing treatment fees, including any private health insurance entitlements or other insurance claims or approvals.
6293 3838
6293 3838
6293 3838
  • Monday-Thursday, 8.30 am to 6.00 pm
  • Friday, 8.30 am to 3.00 pm

Yes. Patients with private health insurance, such as Medibank Private, Bupa, NIB, HCF and others, are able to make an on-the-spot claim using our HICAPS facility.

The gap may be paid with cash, debit card, Visa or Mastercard.

No, not if  you will be responsible for payment of all fees.

A doctor's referral is required in the following situations:

  • if you intend to seek reimbursement for treatment of a work related injury
  • if you intend to make a Third Party claim for treatment of an injury sustained in a motor vehicle accident for which you are not at fault
  • if you are a veteran who holds a White or Gold card (referrals are valid for 12 months).

Yes. One of our driveways is a flat pathway only a few steps from the entrance to the practice. With prior notice, this driveway can be reserved for patients in wheelchairs or on crutches.
Yes. Parking is ample and free and only a few steps from the practice entrance.

Valley Physiotherapy offers patients access, until discharge, to our well-equipped onsite rehabilitation gym, which includes electronic equipment, cable weights, Swiss balls, small weights, Therabands, Bosu balancing discs, foam rollers, stepper, bikes and treadmills.

Patients may use the rehab gym in their own time as well as during consultations. Access is free to private patients only.

Valley Physiotherapy & Sports Injury Centre uses electrotherapy primarily to relieve pain and reduce inflammation. Electro-pads are placed on the patient’s skin and, through them, a soothing electrical pulse is applied to the injured muscle or other damaged body tissue.

Electrotherapy helps to relax the injured area, prevent spasms, increase blood flow, maintain and increase the range of mobility, manage pain and assist with rehabilitation. However, there are some people who should not be treated with electrotherapy. These include pregnant women and patients fitted with a cardiac pacemaker.

Accordingly, at your initial consultation our physiotherapists take a detailed medical history that helps us to assess suitable treatments for your injury. Before providing any treatment, our physiotherapists also take the time to explain why they recommend a particular therapy for your injury, its effects and what you are expected to feel. If you are at all concerned about having electrotherapy, we will find an alternative treatment for your condition.